A “do tank” dedicated to improving the everyday experience of citizens and civil servants through the power of design innovation.
May 25, 2010 | Share your thoughts »
Citizen experience is the foundation of the relationship between people and the public sector. Great citizen experience needs new tools and new thinking to tackle today’s pressing problems.
May 20, 2010 | Share your thoughts »
Jess led two workshops, gave a talk and learned a lot at the 2010 IA Summit, a conference he helped organize.
May 04, 2010 | Share your thoughts »