Welcome

The Centre for Citizen Experience works to help the public sector solve better problems through research, strategy, policy, and service design.

Speaking & Training

We love to share new ideas and thoughts with audiences across North America and around the world. Jess McMullin, founder of the Centre for Citizen Experience, has spoken at dozens of events over the last decade in Canada, Germany, Italy and the United States.

We can share regular conference talks as well as training workshops at events and with in-house teams.

Topics include

  • User Experience Fundamentals
  • Cross-channel customer experience design and service design
  • Design research methods
  • The business value of design
  • Business fluency
  • Building influence to get things done in organizations

If you’re interested in past presentations, check out Jess’s Slideshare as well as recent talk and workshops at the 2010 IA Summit.

If you’d like to discuss speaking at your event or training for your team, please drop us a line.