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	<title>Comments for The Centre for Citizen Experience</title>
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	<link>http://www.citizenexperience.com</link>
	<description>Public Sector Research, Strategy, Policy and Service Design</description>
	<lastBuildDate>Thu, 06 Dec 2012 21:11:44 +0000</lastBuildDate>
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		<title>Comment on Welcome to the Centre for Citizen Experience by Felipe Jaén</title>
		<link>http://www.citizenexperience.com/2010/05/25/launching-the-centre-for-citizen-experience-2/#comment-79</link>
		<dc:creator>Felipe Jaén</dc:creator>
		<pubDate>Thu, 06 Dec 2012 21:11:44 +0000</pubDate>
		<guid isPermaLink="false">http://www.citizenexperience.com/?p=202#comment-79</guid>
		<description><![CDATA[hi, i´m a mid-senior manager (39, engineer) working at Ministerio de la Vivienda, for the Chilean Government.
I´m very interested on &quot;doing best policies&quot;, ongoing for solving problems with cutting time and money spending for users.
Congratulations for the site!

Felipe (form Santiago, Chile)]]></description>
		<content:encoded><![CDATA[<p>hi, i´m a mid-senior manager (39, engineer) working at Ministerio de la Vivienda, for the Chilean Government.<br />
I´m very interested on &#8220;doing best policies&#8221;, ongoing for solving problems with cutting time and money spending for users.<br />
Congratulations for the site!</p>
<p>Felipe (form Santiago, Chile)</p>
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		<title>Comment on Business Origami Workshop at UX Week 2011 by Jess McMullin</title>
		<link>http://www.citizenexperience.com/2011/09/08/business-origami-workshop-at-ux-week-2011/#comment-9</link>
		<dc:creator>Jess McMullin</dc:creator>
		<pubDate>Thu, 12 Jul 2012 18:48:58 +0000</pubDate>
		<guid isPermaLink="false">http://www.citizenexperience.com/?p=261#comment-9</guid>
		<description><![CDATA[Barbara,

Sorry if it&#039;s not clear in the presentation - business origami most definitely is a desktop walkthrough method. That&#039;s why the deck moves from walkthroughs to business origami, and in the actual workshop we talk about that evolution.

It just provides additional structure &amp; vocabulary at lower cost than using Lego or Playmobil. The notion of identifying value exchange is something specific to business origami that could be adapted in other walkthroughs, too.

I don&#039;t know how familiar the &lt;a href=&quot;http://www.citizenexperience.com/2010/04/30/business-origami/&quot; rel=&quot;nofollow&quot;&gt;Hitachi Design&lt;/a&gt; folks were with other walkthrough approaches when they started using business origami.]]></description>
		<content:encoded><![CDATA[<p>Barbara,</p>
<p>Sorry if it&#8217;s not clear in the presentation &#8211; business origami most definitely is a desktop walkthrough method. That&#8217;s why the deck moves from walkthroughs to business origami, and in the actual workshop we talk about that evolution.</p>
<p>It just provides additional structure &#038; vocabulary at lower cost than using Lego or Playmobil. The notion of identifying value exchange is something specific to business origami that could be adapted in other walkthroughs, too.</p>
<p>I don&#8217;t know how familiar the <a href="http://www.citizenexperience.com/2010/04/30/business-origami/" rel="nofollow">Hitachi Design</a> folks were with other walkthrough approaches when they started using business origami.</p>
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		<title>Comment on Business Origami Workshop at UX Week 2011 by Barbara</title>
		<link>http://www.citizenexperience.com/2011/09/08/business-origami-workshop-at-ux-week-2011/#comment-8</link>
		<dc:creator>Barbara</dc:creator>
		<pubDate>Wed, 11 Jul 2012 13:51:42 +0000</pubDate>
		<guid isPermaLink="false">http://www.citizenexperience.com/?p=261#comment-8</guid>
		<description><![CDATA[Hi Jess,

Interesting slides!
However I am still left with one important question.
What&#039;s the added value of business origami over a desktop walkthrough. When i saw your presentation i had the feeling that this method gives you the ability to visualise a business model. But apart from that, it is basically the same as desktop walkthrough... isn&#039;t it?

what do you think about the novelty of this approach?

Barbara]]></description>
		<content:encoded><![CDATA[<p>Hi Jess,</p>
<p>Interesting slides!<br />
However I am still left with one important question.<br />
What&#8217;s the added value of business origami over a desktop walkthrough. When i saw your presentation i had the feeling that this method gives you the ability to visualise a business model. But apart from that, it is basically the same as desktop walkthrough&#8230; isn&#8217;t it?</p>
<p>what do you think about the novelty of this approach?</p>
<p>Barbara</p>
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	<item>
		<title>Comment on Guiding Principles for Citizen Experience [BETA] by A.Y.Sande</title>
		<link>http://www.citizenexperience.com/2010/05/20/citizen-experience-principles/#comment-5</link>
		<dc:creator>A.Y.Sande</dc:creator>
		<pubDate>Sat, 07 Apr 2012 09:45:29 +0000</pubDate>
		<guid isPermaLink="false">http://staging.ctzn.ca/?p=46#comment-5</guid>
		<description><![CDATA[ERRATA:

&gt;&gt; As part of those responsibilities, government should sometimes be a partner and engage in conversation, collaboration and co-creation. Government needs to be open to the expertise of its citizens collectively and individually.

&lt;&lt; As part of those responsibilities, government must always be a partner and engage in conversation, collaboration and co-creation. Government must be open to the expertise of its citizens collectively and individually.

Is government an entity to obsolete or a process to evolve?]]></description>
		<content:encoded><![CDATA[<p>ERRATA:</p>
<p>&gt;&gt; As part of those responsibilities, government should sometimes be a partner and engage in conversation, collaboration and co-creation. Government needs to be open to the expertise of its citizens collectively and individually.</p>
<p>&lt;&lt; As part of those responsibilities, government must always be a partner and engage in conversation, collaboration and co-creation. Government must be open to the expertise of its citizens collectively and individually.</p>
<p>Is government an entity to obsolete or a process to evolve?</p>
]]></content:encoded>
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		<title>Comment on Citizen Experience and Reinventing Government by Noreen Whysel</title>
		<link>http://www.citizenexperience.com/2011/08/22/citizen-experience-and-reinventing-government/#comment-7</link>
		<dc:creator>Noreen Whysel</dc:creator>
		<pubDate>Mon, 22 Aug 2011 13:02:42 +0000</pubDate>
		<guid isPermaLink="false">http://www.citizenexperience.com/?p=252#comment-7</guid>
		<description><![CDATA[Hi Jess,

You have just articulated an important element that is missing from cities&#039; use of design competitions to crowd source problem solving, which I wrote about in a recent blog post, http://nwhysel.blogspot.com/2011/08/this-roadmap-could-use-gps.html. I refer to it as an app gap, which is the gap between the goals of the city to reduce the cost of providing services to its citizenry and the goals of the developer to garner VC interest, and a second gap within the city itself, between providing needed services and showing off local talent to attract employers to relocate here.

Without an analysis of needs and limitations of citizens by people in city government, we end up with yet another restaurant locator (last year we had a bunch) or inadequate delivery mechanism and content that does not address the needs of at-risk communities (eg., health Dept condom locator app - iOS only, first of all, but, secondly, maybe why is more important than where)

Radar.oreilly.com did a good analysis of this the other day too.]]></description>
		<content:encoded><![CDATA[<p>Hi Jess,</p>
<p>You have just articulated an important element that is missing from cities&#8217; use of design competitions to crowd source problem solving, which I wrote about in a recent blog post, <a href="http://nwhysel.blogspot.com/2011/08/this-roadmap-could-use-gps.html" rel="nofollow">http://nwhysel.blogspot.com/2011/08/this-roadmap-could-use-gps.html</a>. I refer to it as an app gap, which is the gap between the goals of the city to reduce the cost of providing services to its citizenry and the goals of the developer to garner VC interest, and a second gap within the city itself, between providing needed services and showing off local talent to attract employers to relocate here.</p>
<p>Without an analysis of needs and limitations of citizens by people in city government, we end up with yet another restaurant locator (last year we had a bunch) or inadequate delivery mechanism and content that does not address the needs of at-risk communities (eg., health Dept condom locator app &#8211; iOS only, first of all, but, secondly, maybe why is more important than where)</p>
<p>Radar.oreilly.com did a good analysis of this the other day too.</p>
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		<title>Comment on Guiding Principles for Citizen Experience [BETA] by Social business &#38; Service Design &#124; Sylvain Cottong&#039;s blog</title>
		<link>http://www.citizenexperience.com/2010/05/20/citizen-experience-principles/#comment-4</link>
		<dc:creator>Social business &#38; Service Design &#124; Sylvain Cottong&#039;s blog</dc:creator>
		<pubDate>Thu, 19 May 2011 09:22:21 +0000</pubDate>
		<guid isPermaLink="false">http://staging.ctzn.ca/?p=46#comment-4</guid>
		<description><![CDATA[[...] the same changing expectation patterns by people. A very valuable read here is Jess McMullin’s “Guiding Principles for Citizen Experience [BETA]” and &#8220;Innovation by design in public services&#8221; edited by Emily [...]]]></description>
		<content:encoded><![CDATA[<p>[...] the same changing expectation patterns by people. A very valuable read here is Jess McMullin’s “Guiding Principles for Citizen Experience [BETA]” and &#8220;Innovation by design in public services&#8221; edited by Emily [...]</p>
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		<title>Comment on Guiding Principles for Citizen Experience [BETA] by Putting the Citizen Back Into Citizen-Centric: How Service Design Can Save You Headaches &#38; Delight the Public &#171; Simona&#039;s IPO &#8211; Ioffe Public Offering</title>
		<link>http://www.citizenexperience.com/2010/05/20/citizen-experience-principles/#comment-3</link>
		<dc:creator>Putting the Citizen Back Into Citizen-Centric: How Service Design Can Save You Headaches &#38; Delight the Public &#171; Simona&#039;s IPO &#8211; Ioffe Public Offering</dc:creator>
		<pubDate>Wed, 02 Feb 2011 19:52:24 +0000</pubDate>
		<guid isPermaLink="false">http://staging.ctzn.ca/?p=46#comment-3</guid>
		<description><![CDATA[[...] of the Centre for Citizen Experience in Edmonton, Alberta, Jess has some pretty defined thoughts on guiding principles for citizen experience so it was great to hear them the day before he assumed the role of Master of Ceremonies for the [...]]]></description>
		<content:encoded><![CDATA[<p>[...] of the Centre for Citizen Experience in Edmonton, Alberta, Jess has some pretty defined thoughts on guiding principles for citizen experience so it was great to hear them the day before he assumed the role of Master of Ceremonies for the [...]</p>
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	<item>
		<title>Comment on Free Toronto &amp; Ottawa Workshops Nov 25th &amp; 26th by Putting the Citizen Back Into Citizen-Centric: How Service Design Can Save You Headaches &#38; Delight the Public &#171; Simona&#039;s IPO &#8211; Ioffe Public Offering</title>
		<link>http://www.citizenexperience.com/2010/11/22/free-toronto-ottawa-workshops-nov-25th-26th/#comment-6</link>
		<dc:creator>Putting the Citizen Back Into Citizen-Centric: How Service Design Can Save You Headaches &#38; Delight the Public &#171; Simona&#039;s IPO &#8211; Ioffe Public Offering</dc:creator>
		<pubDate>Wed, 02 Feb 2011 19:51:16 +0000</pubDate>
		<guid isPermaLink="false">http://www.citizenexperience.com/?p=231#comment-6</guid>
		<description><![CDATA[[...] &amp; Delight the&#160;Public  February 2, 2011 @simonaioffe Leave a comment Go to comments    On November 26, Jess McMullin gave a  session entitled &#8220;Putting the Citizen Back Into Citizen-Centric: How [...]]]></description>
		<content:encoded><![CDATA[<p>[...] &amp; Delight the&nbsp;Public  February 2, 2011 @simonaioffe Leave a comment Go to comments    On November 26, Jess McMullin gave a  session entitled &#8220;Putting the Citizen Back Into Citizen-Centric: How [...]</p>
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		<title>Comment on Guiding Principles for Citizen Experience [BETA] by Social business &#38; service design</title>
		<link>http://www.citizenexperience.com/2010/05/20/citizen-experience-principles/#comment-2</link>
		<dc:creator>Social business &#38; service design</dc:creator>
		<pubDate>Fri, 12 Nov 2010 08:43:47 +0000</pubDate>
		<guid isPermaLink="false">http://staging.ctzn.ca/?p=46#comment-2</guid>
		<description><![CDATA[[...] the same changing expectation patterns by people. A very valuable read here is Jess McMullin’s “Guiding Principles for Citizen Experience [BETA]” and &#8220;Innovation by design in public services&#8221; edited by Emily [...]]]></description>
		<content:encoded><![CDATA[<p>[...] the same changing expectation patterns by people. A very valuable read here is Jess McMullin’s “Guiding Principles for Citizen Experience [BETA]” and &#8220;Innovation by design in public services&#8221; edited by Emily [...]</p>
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