What We Do

The Centre for Citizen Experience uses design to change the way the public sector solves problems, delivers services and creates policy.
We are a startup "do tank" that provides consulting, coaching and resources, conducts research, creates proofs of concept, and advocates for design as an essential tool in public sector excellence.

Consulting

The Centre for Citizen Experience offers consulting services to public sector clients as well as industry clients where we can gain insights and methods that will benefit our mission.

Our consulting practice includes:

    Helping projects succeed

  • Citizen research and insights
  • Facilitation and codesign
  • Service design and prototyping
  • Touchpoint mapping and cross-channel research
  • Service evaluation, benchmarking and metrics
  • Interaction design and information architecture
  • Proof of concept prototyping
  • Policy design facilitation


    • Helping teams succeed

  • Visioning and foresight
  • Governance and strategy
  • Roadmapping
  • Training & workshops
  • Team process review and process redesign
  • Ongoing coaching and mentoring for individuals and teams

We’re currently in early growth mode and so can only tackle select projects alongside our current client commitments. If you’re interested, we’d love to talk. If we can’t help you out right away, chances are we know someone who can.