The Centre for Citizen Experience uses design to help the public sector increase its effectiveness in service delivery, policy creation, and problem solving.
To accomplish this, we focus on four areas:
- Increasing design competency for public sector service delivery teams.
Work to “teach teams to fish”. Provide project and process consulting, proof of concept prototyping, training, resources and ongoing coaching.
- Bring design methods to policy design.
Help policy makers understand how design tools like visual thinking, field research, codesign and prototyping can benefit policy creation. Find public service innovators and partner with them to advance policy projects and pilots that adopt these tools.
- Advocate for design and citizen experience to be adopted across the public sector.
Make the case for more effective service delivery and policy creation using design tools. Promote a citizen-centered perspective backed up by real methods and practice, not just rhetoric. Speak, publish, hold events and individual meetings to spread awareness and adoption.
- Continue to innovate the practice of citizen experience design.
Many methods from design, customer experience, social sciences and other disciplines are valuable for the public sector. But which work best? We do research to refine and advance the practice, through action research in our work with clients, in commissioned research projects, and independent projects.